FOR OUR ENTERPRISE CLIENTS

Technical Support

Chronicle offers highly skilled and experienced support. We pride ourselves on the stability and knowledge of our development and support team. Our developers have decades of experience working within the financial markets industry, which gives them an insight into the challenges faced by our clients.

"Chronicle engineers were instrumental in helping us design and use the libraries efficiently and effectively."

- Jeff Gomberg, Head of Electronic Trading at StoneX Markets LLC

Expert Consulting

Configurable

Working onsite with our clients, we accelerate the success with the Chronicle Software Stack. By sharing our wealth of knowledge and experience, we can help keep customer projects on schedule. We look to build a strong working relationship and understand our client's business issues.

New Clients Onboarding

handshake

We offer a one week workshop to new clients. Within this week, we look to ensure the customer team gets a head start on using Chronicle Software in their most essential business systems and embed the Java skills.

Support at All Times

Resilient

Our remote-working model means that we can ensure high-level support at all times, plus we have operatives based around the globe to provide support when needed. Our team of professionals are technically adept and speak in plain English.

Proof of Concept Project

Secure

A Proof of Concept project typically lasts two months and will ensure our clients that we will meet their business requirements. We will enable our clients to demonstrate to decision-makers what we’re capable of delivering and the impact it will have on your business.

Get Release Notes

scale

Chronicle Release Notifications explain new features that have been added, resolved issues, and improvements made in Chronicle Software. Clients will get information about the current state and see past updates and release versions. Generate release notes here.

 

Get Expert Training

Proven

Our experienced engineers help clients become Chronicle Software experts. From understanding Event-Driven Processing, OS tuning, hardware, Java, C++, Python, right through to practical uses for the Chronicle Software Stack, we can adjust the content of our courses to suit your needs.

Expert Consulting

Configurable

Working onsite with our clients, we accelerate the success with the Chronicle Software Stack. By sharing our wealth of knowledge and experience, we can help keep customer projects on schedule. We look to build a strong working relationship and understand our client's business issues.

New Clients Onboarding

handshake

Messages can be automatically copied to queue replicas on different systems to essentially eliminate data loss. This is achieved with minimal impact on latencies.

Supported by Our Experts

handshake

Get full support from our technical experts, with decades of experience building low-latency software for some of the largest players in the financial sector.

Keeps Outliers in Check

Resilient

Chronicle Queue Enterprise can be run asynchronously to hide OS latencies. This dramatically reduces outliers to consistently deliver low latency.

Robust and Resilient

Configurable

Equipped with full HA/DR capabilities via multi-node replication and hot-hot configurations. This helps achieve uninterrupted communication.

Protects Sensitive Data

Secure

All stored messages can be encrypted to comply with regulatory requirements such as  GDPR, which may mandate that all data is stored safely.

handshake

New Clients Onboarding

Messages can be automatically copied to queue replicas on different systems to essentially eliminate data loss. This is achieved with minimal impact on latencies.

Configurable

Expert Consulting

Working onsite with our clients, we accelerate the success with the Chronicle Software Stack. By sharing our wealth of knowledge and experience, we can help keep customer projects on schedule. We look to build a strong working relationship and understand our client's business issues.

handshake

Supported by Our Experts

Get full support from our technical experts, with decades of experience building low-latency software for some of the largest players in the financial sector.

Resilient

Keeps Outliers in Check

Chronicle Queue Enterprise can be run asynchronously to hide OS latencies. This dramatically reduces outliers to consistently deliver low latency.

Secure

Protects Sensitive Data

All stored messages can be encrypted to comply with regulatory requirements such as  GDPR, which may mandate that all data is stored safely.

Configurable

Robust and Resilient

Equipped with full HA/DR capabilities via multi-node replication and hot-hot configurations. This helps achieve uninterrupted communication.

Get Full Value from Your Support Package

All Enterprise solutions come with a support package structured to give clients an allotted number of days per month; these days can be used in a variety of ways:

Maintenance
We ensure that all production issues are resolved promptly. We provide a contractually agreed series of SLAs. Our global support team is accessed via a unique client email group and helpdesk.

Consultancy
If the allocated days are unused for maintenance purposes, we can utilise them to help consult on any Chronicle-related projects or provide top-up training.

Product Development
Alternatively, unused days can be used to carry out bespoke product developments requested by clients; these can range from minor tweaks to significant changes and can be used in conjunction with additional purchased days.

Maintenance

Solution to any production issue

Consultancy

Help with Chronicle related projects

Product Development

Bespoke product development

What's Next?

Get Started Today

Wether you require full maintenance for your Enterprise solution, open-source software or want to run a consultancy project, you are always welcome to contact us.