"Chronicle engineers were instrumental in helping us design and use the libraries efficiently and effectively."
- Jeff Gomberg, Head of Electronic Trading at StoneX Markets LLC
Get Full Value from Your Support Package
All Enterprise solutions come with a support package structured to give clients an allotted number of days per month; these days can be used in a variety of ways:
We ensure that all production issues are resolved promptly. We provide a contractually agreed series of SLAs. Our global support team is accessed via a unique client email group and helpdesk.
If the allocated days are unused for maintenance purposes, we can utilise them to help consult on any Chronicle-related projects or provide top-up training.
Alternatively, unused days can be used to carry out bespoke product developments requested by clients; these can range from minor tweaks to significant changes and can be used in conjunction with additional purchased days.
Solution to any production issue
Help with Chronicle related projects
Bespoke product development