At Chronicle we pride ourselves on the stability and knowledge of our development and support team, each member has on average 20 years’ experience working within the financial markets industry, all our developers have worked for investment banks which gives them an insight into the challenges faced by our clients.
Our remote working model means that we are able to ensure high level support at all times plus we have operatives based around the globe to ensure support when its needed.
A Chronicle maintenance contract gives direct access to this pool of experienced resources and is structured to give clients an allotted number of days per month, these days can be used in a variety of ways to ensure that users optimise their investment in Chronicle Software:
The days are primarily set aside to ensure that all production issues are resolved in a timely manner, we provide a contractually agreed series of SLA’s and our global support team are accessed via a unique client email group and also a direct help desk number.
If the allocated days are unused for maintenance purposes then we are able to utilise the to help consult on any Chronicle related projects or provide top up training.
Alternatively spare days can be used to carry out bespoke product developments requested by clients, these can range from minor tweaks to major changes and can be used in conjunction with additional purchased days.
The Chronicle maintenance contract is available to both our Enterprise and Open Source clients and we believe that the flexible options available ensure that clients are able to gain optimum value from any support agreement.
Alternatively if you don't require a full maintenance package we do offer an option for updates and upgrades, whilst this package does not offer any of the support listed it does ensure that you always have access to the latest version of our Enterprise software.
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