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Support

Our support provides updates, priority response to issues, as well as ongoing consulting. Clients have said that their development is more effective if they have support as we can help them with both our products and using Java in general.

We offer the following support contracts per development team, to save you a lot of time supporting and customising the software yourself.

Annual

Silver Support

We provide support to one team of developers for all

  • Chronicle Open Source software.
  • Core Java question
  • any commercially licensed software
  • any number of environments, server or client.
  • Up to 1 days per month.
  • Including ad hoc consulting and bespoke development.
  • email, JIRA or emergency phone 10h/5d support.

Gold Support

We provide support to one team of developers for all

  • Chronicle open source software.
  • Core Java Development
  • any commercially licensed software
  • any number of environments, server or client.
  • Up to 2.5 days per month.
  • Including ad hoc consulting and bespoke development.
  • email, JIRA or emergency phone support, 24/7, 2 hour response target

While most teams have figured out how to use our software in production and to get it to perform, those which have support with us have said it saves them a lot of time to be able to ask questions directly to the developers who wrote the software.

Platinum Support

We provide support to one team of developers for all

  • Chronicle open source software.
  • Core Java Development
  • any commercially licensed software
  • any number of environments, server or client.
  • Up to 72 days per year.
  • Including ad hoc consulting and bespoke development.
  • on site, email, JIRA or emergency phone support, 24/7, 15 minute response target

While we have very responsive support, some problems and issues are best solved with a person regularly on site.

Workshop

New clients usually take our one week workshop.  This helps them see if Chronicle is right for them, as well as learn some low level Java development.

  • Working skeleton system in a week.
  • Level Java training.
  • Training from the developers who wrote Chronicle.

We can discuss the overall direction of what you want to achieve in the week and we can look at specific issues your team has.

Our sales team can discuss the best options.

for more information

Contact Us